Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
This position requires the incumbent to be 100% on-site at the Glasgow location in Newark, DE; however, there may be opportunities for a limited hybrid work environment based on business needs.
Your role
As the Customer Workflow Testing Lead:
- You will play a crucial role in creating, reviewing, and executing test plans for complex software-enabled, electro-mechanical laboratory equipment. Additionally, you will be responsible for overseeing and reviewing test plans developed by junior staff members.
- Your responsibilities will also include preparing validation and ad-hoc testing protocols, providing guidance on appropriate samples, and defining acceptance criteria. You will conduct sample testing on clinical laboratory systems as needed, ensuring compliance with Universal Precaution guidelines for the safe management of biohazards.
- You will support the execution of test protocols by maintaining diligent record-keeping and documentation practices. You will be tasked with capturing anomalies in defect management systems and evaluating the results of testing to provide detailed analysis and summaries, presenting outcomes to technical audiences.
- You will review testing protocols from junior staff members to ensure adherence to quality procedures.
- You will troubleshoot and analyze product issues or failures, including Quality Control failures, and lead or support investigations as necessary to determine the acceptability of test results.
- You will actively participate in the creation of Quality Management systems for the Customer Workflow Testing department, following CLIA and ISO standards for Clinical Laboratories. This will involve leading the development of new Quality Procedures and/or SOPs as needed.
- You will be responsible for adhering to all laboratory requirements for New and Altered inspections, as well as ensuring compliance with all safety measures outlined by Site EHS. You will oversee the maintenance and calibration of test equipment and ensure that laboratory operations run smoothly, including proper equipment maintenance and a tidy lab environment with the assistance of junior staff members.
- You will work in a laboratory setting for extended periods, operate instrumentation to simulate a customer-like clinical laboratory, and ensure that junior staff members maintain instrument documentation and follow established processes and procedures to guarantee the quality of testing data.
- You will be responsible for troubleshooting QC and Assay performance data and procedure issues, collaborating with Management and the Assay Lead to address any challenges that arise.
Your expertise
- You must hold a Bachelor’s degree in medical laboratory science or a related field and have over 10 years of experience as a Laboratory Professional in a clinical setting, including experience in laboratory management.
- You must also possess laboratory diagnostics industry experience and demonstrate a strong work ethic, along with excellent written and verbal communication skills.
- You should be adept at working in a complex, hybrid work environment, showcasing flexibility and agility in adapting to changing priorities to meet business needs.
- Your expertise should include strong assay and instrumentation troubleshooting skills, including Calibration and QC troubleshooting.
Strongly Preferred experience
- Experience with Atellica QC Statistics program and/or BioRad Unity program would be advantageous, as well as proficiency with digital tools such as Azure DevOps and the Microsoft Office Suite.
- Experience in developing products within an Agile software development process, familiarity with Siemens Atellica Solution instrumentation, and a track record of troubleshooting Quality Control failure results while guiding junior staff in best practices is strongly preferred for this role.
- Experience in the medical device industry in other capacities, such as in manufacturing and R&D
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Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The annual base pay for this position is:
Min $124,800 - Max $187,200
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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