Customer Services Support Operator - Scheduling

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

A Customer Care Specialist is in the Customer Service Support job family and is responsible for the following:

• Communication with and support of our external and internal customers - PETNET (Sales and Pharmacies).
• Coordinate with operations and sales personnel to drive quick order scheduling and order administration processes.
• Demonstrate strong communication skills and ‘soft’ customer communication attributes to maintain high level of customer satisfaction.
• Ability to quickly learn, understand and implement changes to key process workflows.
• Acquire and maintain customer data in all appropriate databases on an ongoing basis.
• Ability to successfully complete Product Knowledge Assessments for all products and/or services supported by the Customer Care Team.
• In-depth knowledge of MI PET Source tools and applications. Ability to train customers on specific applications to support online tools and products.
• Ongoing customer support and communication including, but not limited to phone, computer and web-based applications support.
• Communicate new features and benefits to both internal and external customers.
• Initiate frequent and regular contact with new customers to ensure smooth transition.
• Responds to complex inquiries and/or requests regarding PETNET’s products and/or services.
• Documents processes and procedures as required, this may include both internal and external documentation.
• Completes investigations and resolves complex problems, documenting in appropriate systems. May include working with Sales, Operations, Accounting, IT and other team members and/or management to resolve.
• Works independently, applying documented rules, and best practices, and/or instruction.
• Sets and maintains high standards for work quality and for accomplishments.
• Demonstrates good work habits in the areas of time management, absenteeism and tardiness.
• Efficiently utilizes various software and databases to document customer contacts, requests, gather input and maintain customer information. Tools include, but are not limited to PRS, CRM, Excel, Power Point, and Word.
• Other duties as assigned.

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

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