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Instrument Installation Specialist (Laboratory Diagnostic systems) (Laboratory Diagnostic systems, [Atellica, CI1900, & Automation])
Job Location: Eastern U.S. Near a major airport. Remote
Position Overview:
The Instrument Installation Specialist is a critical member of our national installation team; this is a field-based, customer-facing role that primarily installs Siemens Diagnostic equipment at our customer sites. Our Specialist represent the "Face of Siemens" to the customer. The Instrument Installation Specialist reports to the Customer Service Manager (CSM). Candidate should live near a major airport. Additional travel may be required outside of assigned territory. Company vehicle is provided, also for private use.
- Service Area – Remote (up to 90% travel)
- Shift Requirements after onboarding/training for this role: M-F, 8:00 AM – 5:00 PM
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Instrument Installation Specialist, you will be responsible for:
- Installs Atellica, CI1900, Aptio, Flex Lab X, HT, and automation reconfigurations at install site, by performing Start-up and calibration of systems within a planned project timeline. Supports break/fixes during the entire project cycle, communicates, escalates technical issues and delays to keep installation projects on schedule; assures quality; schedule, budget and customer satisfaction during project implementation phases.
- Evaluates site layout and installation quality of our mechanical install vendors, start-up in accordance with factory instructions and specifications; troubleshoot technical problems and repair out of box failures errors; orders missing or damaged parts; provide feedback to vendors, factory, project management and planning.
- Uses the tools provided to document the predefined installation tasks.
- Provide expert level mentoring support to field service organization.
- Required Knowledge/Skills, Education, and Experience
- Technical training or degree, associates or higher; minimum of 2-3 years of experience with
- Atellica/CI1900 system, Automation, installation, or service
- Basic Understanding of facilities and electrical requirements
- Ability to travel overnight 90% of the time
- May require weekend work.
- End of the Quarter work requires “All-Hands-On-Deck” attitude to achieve business goals.
- Expert level troubleshooting skills and capable of evaluating room layout and site planning.
- Must be able to effectively set up and connect hospital networks to Siemens remote diagnostics.
- Must be organized, self-sufficient and capable of working with little or no supervision.
- Individual must possess a valid Driver's license in good standing
- Proficiency in Microsoft Office.
- Excellent verbal and written communication skills
This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers
- You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
- Must be able to effectively set up and connect hospital networks to Siemens remote diagnostics.
- You have strong customer service and communication skills.
Required skills to have for the success of this role
- Performs complex equipment installation, investigative tests, and repairs.
- Performs ATP, Calibrations, and Precision on Diagnostic products
- Maintains tools & parts inventory, schedules maintenance on tools, test equipment, etc., and completes documents required of all installations.
- Performs complex service or systems calls and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution.
- Performs assessment of complex product/equipment performance based on field support data and recommends modifications or improvements.
- Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area.
- 2-3 Years of successful experience in area of responsibility and successful demonstration of Key
Responsibilities and Knowledge as presented above.
- A relevant degree which may substitute for a portion of required working experience
Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Healthineers’ specific businesses, please visit our company page here.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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