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External Website Posting
Company: Siemens Medical Solutions USA, Inc.
Location: 40 Liberty Blvd. Malvern, PA, 19355
Position Title: Customer Service Engineer II
Hours: Monday – Friday, 8:00 am to 5:00 pm, 40 Hours/ Week
Summary of Duties: Service Imaging Equipment for Magnetic Resonance (MR), including Ultra High Field MRs (7T or above) & Computed Tomography (CT) modalities. Perform mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) on customer site and remotely. Support customer remotely and onsite in case of arising issues. Coordinate and accomplish defined service operations and/or resolve product issues for customer’s equipment. Act as the “Face of Siemens” to the customer. Allows remote work and requires domestic and international travel approximately three to four times per year, mainly to Cary, North Carolina and Erlangen, Germany. Travel is required for specific training courses. Travel to Client sites throughout the Eastern region of the United States (NC, DE, MD, VA, WV, and Washington D.C.) also required.
Qualifications: The position requires a Bachelor’s degree or foreign equivalent in Electrical Engineering, Electronics Engineering, Computer Engineering, or a related field and Five (5) years in the job offered or as an Service Technician, Industrial Electrician, or an acceptable alternate occupation. The employer will alternatively accept Associate’s Degree in Electrical Engineering, Electronics Engineering, Computer Engineering, and seven (7) years of experience in the job offered or as an Service Technician, Industrial Electrician, or an acceptable alternate occupation. The position requires extensive experience with the following: Experience with Computed Tomography (CT) scanners; Experience with Magnetic Resonance Imaging (MRI) scanners; Proficient knowledge of electrical test equipment; Ability to work independently and without supervision; Ability to read and understand documents pertaining to install, setup, repair, troubleshooting, schematics, block diagrams, and functional description; and Experience establishing and maintaining proper business relationships with customers and peers. Remote work permitted.
Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
Siemens Healthineers offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
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Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
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